By LAUINCH: 2026.10.01

All LAUNCH-branded tools come with a 12-month limited warranty, subject to the terms and exclusions described below.

1. Standard Limited Warranty

The warranty period is determined as follows:

• If your tool requires registration, the warranty begins on the registration date.
• If your tool does not require registration, the warranty begins on the purchase invoice date.
• Please retain your purchase invoice, as it will be required when requesting warranty service.

2. Extended Warranty for PRO Line Diagnostic Tools

LAUNCH PRO Line diagnostic tools may be eligible for extended warranty coverage with an active software subscription.

The extended warranty works as follows:

1. The tool receives one year of warranty coverage beginning on its registration date.
2. At each anniversary, you have 30 days to renew the software subscription.
3. Renewing the subscription on time extends the warranty for an additional year.
4. This process may be continued annually, provided the subscription is not inactive for more than 30 days.

If the software subscription remains inactive for more than 30 days, the extended warranty will be permanently void and cannot be reactivated.

3. Extended Warranty Coverage

The extended warranty covers:

• The tablet or main device
• The VCI (Vehicle Communication Interface)

The extended warranty does not cover:

• Cables, adapters, chargers, or other accessories
• Demo units
• DIY tools
• Reset tools
• Clearance tools
• Discontinued models
• Damage caused by accidents, misuse, or unauthorized repairs

4. Items and Conditions Not Covered by Any Warranty

Warranty coverage does not apply to:

• Damage caused by accidents or drops
• Damage caused by water, heat, fire, or other disasters
• Damage caused by unauthorized modifications or third-party repairs
• Use of non-LAUNCH accessories
• Tools outside the applicable warranty period, unless covered by an active subscription
• Data loss occurring during repair or service

Please back up all data before sending a product to LAUNCH for repair.

5. New Defective Product Replacement

If a diagnostic tool has a manufacturing defect within 14 days of purchase or registration, it may qualify for a brand-new replacement.

Reset or resold tools are not considered “New Defective” products.

6. Warranty Repair and Replacement

For qualifying issues during the applicable warranty period, LAUNCH provides:

• Free repair service
• A replacement with the same or a similar model if the product cannot be repaired
• A 90-day warranty on repaired or replaced parts, beginning on the date the repaired or replacement product is shipped back to the customer

7. Requesting Warranty Service

To request warranty or repair support, contact the LAUNCH support team:

Toll-Free: 1-877-528-6249

If a return is approved:

1. Send the defective product to LAUNCH as instructed by the support team.
2. After the product is received, LAUNCH will ship the replacement within two business days.

8. Data During Repair

Back up all data before sending your product to LAUNCH for repair or service.

LAUNCH is not responsible for data loss occurring during repair or service.

9. Additional Warranty Notes

• Demo tools, DIY tools, and reset tools are not eligible for extended warranty coverage.
• Clearance or discontinued tools may not be supported if replacement parts are no longer available.
• If a tool is reset, the new user receives only the remaining time under the original warranty, unless otherwise approved by LAUNCH.

10. Policy Interpretation and Changes

LAUNCH Tech USA reserves the right to:

• Interpret or revise this Warranty & Repair Policy at any time.
• Announce policy changes through the official LAUNCH Tech USA website or other authorized channels.

11. Contact LAUNCH Tech USA

Toll-Free: 1-877-528-6249
Phone: 562-463-1580
Email: support@launchtechusa.com

Address: 4701 E Airport Drive, Ontario, CA 91761